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Office hours (Pacific): 8am–12am (midnight) daily from October 12, 2026. August 17 to October 11, 2026: 8am–10pm daily. Before then: Monday–Friday 8am–8pm, weekends 8am–5pm. Re-upload earlier reports to recalculate response times with these hours.
Phone calls
Detailed call log
Faxes
Detailed fax log
Text messages
Report spam numbers
One number per line, any format. Texts from these numbers count as spam and stay out of the conversation and reply figures. Saving changes future uploads: to fix a report already on screen, re-upload that month's texting export.
Report spam senders
One address or domain per line. Mail from these senders counts as spam whatever its headers say, and stays out of the conversation and reply figures. A domain covers every address under it. Saving changes future uploads: to fix a report already on screen, re-upload that month's email exports.
Received mail includes only the Focused inbox tab. Sent Items are included for sent volume and reply times. Older reports need a new export and upload to apply this filter.
Add data
RingCentral Call Records export, the two email CSVs from the Power Automate flow, or the Approved Contact monthly usage export (MonthlyReportData.xlsx) for texts. Pick several at once: the Inbox and Sent exports have to be read together, or every email thread looks unanswered. Whatever days a file covers are replaced, so re-uploading an overlapping period is safe.
For RingCentral, use one calls export per period, plus the fax export. Include all hours: response times already exclude closed office hours. Call and fax names, numbers, dates, results and durations are saved for signed-in viewers. Use the original CSV or Excel export; PDFs are reference reports, not upload files.