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Phone calls
Faxes
Text messages
Not wired up yet. Texts run through the Approved Contact tab in Teams; they arrive here once that line moves onto our own texting bridge.
Add data
RingCentral Call Records export, or a copied Outlook view saved from Excel. Pick several at once: the Inbox and Sent Items exports have to be read together, or every email thread looks unanswered. Whatever days a file covers are replaced, so re-uploading an overlapping period is safe.